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About ITIL
ITIL® is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of and competence in IT Service Management as described in the
- ITIL® Service Strategy,
- ITIL® Service Design,
- ITIL® Service Transition,
- ITIL® Service Operation,
- ITIL® Continual Service Improvement.
The kind of training and the facilities are a bargain. Excellent faculty and post training support. Thanks to you, I have cleared my foundation in one week.
I have tried several institutions before I was called by Nucleus. I am thankful I chose the right . BEST training and good facilities and very helpful staff. I will join your PMP class soon.
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Format
We offer the workshop in two formats. Basing on convenience the paticipants can choose One.
- 4-Day weekend format
- 3-Day semi-weekend format
Deliverables
- Assistance with processing your ITIL application.
- Highly acclaimed training program content (Hardcopy of our PPT presentation will be provided to you).
- More than 5+ online Simulation Exams worth Rs.5000/- for FREE).
- Unlimited support from our faculty after training (during your ITIL Preparation).
- The complete Student Kit includes classroom course material, a pen, pencil, notebook, highlighter etc.
- Student ITIL - Memory Sheet© (knowledge of necessary formulas and process information).
- A copy of Textbook.
- Tons of free ITIL Practice Questions and Answers.
- A copy of Nucleus ITIL Handbook with all formulas and detailed study planner.
- Our Training Consultants are typically Senior level Managers in MOST Top Notch Companies and provide help with Job Referrals (Unique to Nucleus Executive Training).
- Proven study methodology – More than 3000 aspirants from across 50+ countries have undergone our training in JUST Last One year.
- Both completely online, completely classroom or blended options available
- Once you join us, we let you attend additional sessions for FREE (Unique to Nucleus Executive Training)
- Pioneers of the Blended model [classroom + online learning] for ITIL Exam Preparation
- Training programs to suit individuals' unique learning needs and various domains
- Self paced study material with anytime, anywhere access to user – friendly Learning Management System with great online and offline reference material
- Alumni portal will allow you free access to Hiresmart portal (An Executive Placement Portal)
Introduction to IT Service Management
Current IT scenario
IT Governance
IT Governance Frameworks and
Evolution of IT Infrastructure
Service Management Concepts
Life Cycle Phase – Service Strategy
Introduction
Service Strategy Principles
Service Economics
Financial Management
Demand Management
Service Portfolio Management
Strategy and Organization
Strategy, Tactics and Operations
Technology and Strategy
Challenges, Critical Success Factors
Life Cycle Phase – Service Design
Introduction
Service Design Principles
Service Design Processes
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information security Management
Supplier Management
Service Design technology-related
Organizing for Service Design
Implementing Service Design
Challenges, Critical Success Factors
Life Cycle Phase – Service Transition
Introduction
Service Transition Principles
Service Transition Processes
Transition Planning and
Change Management
Service Asset and Configuration
Release and Deployment
Service Valuation and
Evaluation
Knowledge Management
Service Design technology-related
Organizing for Service Transaction
Technology Considerations
Implementing Service Transaction
Challenges, Critical Success Factors and Risks
Life Cycle Phase – Service Operation
Introduction
Service Operation Principles
Service Operation Processes
Event Management
Incident Management
Request Fulfillment
Problem Management
Access Management
Common Service Operation Activities
Organizing for Service Operation
Technology Considerations
Implementing Service Operation
Challenges, Critical Success Factors
Life Cycle Phase – Continual Service Improvement
Introduction
CSI Principles
CSI Processes
7 Steps Improvement
Service Reporting
Service Measurement
Return on Investment
Business questions for
Service Level Management
Access Management
CSI Methods and Techniques
Organizing for CSI
Technology Considerations
Implementing CSI
Challenges, Critical Success Factors and Risks
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